Financial Aid Specialist

Southern Virginia University
Financial Aid Specialist
Buena Vista, VA


Southern Virginia University’s Office of Financial Aid is seeking to hire a motivated Financial Aid Specialist to help guide students through the financial aid process and access scholarships, student loans, or grants to fund their education. Primary duties for this position include building relationships with students and parents while demonstrating excellent customer service and maintaining compliance to federal regulations and institutional policies for the financial aid process.

Employment Status: Full-time, $36,000 – $40,000 entry annual salary (based on experience)
Education: College experience, Bachelor’s degree preferred
Experience: 2-3 years of work experience in financial services, customer service, sales, or related field

  • Aptitude for relationship building
  • Ability to meet strict goals and deadlines
  • Exceptionally organized and detail-oriented
  • High levels of empathy and social intelligence
  • Strong verbal and written communication skills
  • Superb judgment and decision-making ability
  • Record of work ethic and motivated self-direction
  • Ability to work with a variety of personalities and perspectives

Preferred Abilities:
  • Background in college financial aid, customer service, or sales
  • Experience with Jenzabar or other student information system (SIS) software

  • Develop a thorough understanding of all regulations governing federal financial aid
  • Guide students through the process of applying for and obtaining federal financial aid
  • Track and facilitate student progress through the financial aid process
  • Create equitable financial aid packages based on federal guidelines and student eligibility
  • Inform students of institutional financial awards and additional financial aid resources
  • Disburse financial aid accurately and efficiently to qualifying students
  • Provide education-related financial literacy support to students and parents
  • Build and nurture relationships with students and parents
  • Communicate frequently with students via multiple channels (email, phone, text)
  • Meet departmental goals and metrics per financial aid cycle
  • Maintain accurate contact and financial aid records using departmental software
  • Participate regularly in training opportunities and financial aid conferences
  • Represent the University and its Mission to Gather, Lift, Launch
  • Perform other duties as assigned by the Director of Financial Aid

Southern Virginia University is an equal opportunity employer. This document provides information regarding the essential functions of the designated job, and the general nature and level of work associated therewith. It should not be interpreted as describing all duties related to this position, nor used to limit the nature and extent of assignments given to an employee.

About Southern Virginia University

Southern Virginia University is a private, four-year, residential college aligned with The Church of Jesus Christ of Latter-day Saints and its principles and values. Our mission is to gather faithful Latter-day Saints and like-minded students, lift them in intellect, character, and spirituality, and launch them into successful lives and careers.

About the Office of Financial Aid

Led by the Director of Financial Aid, the Office of Financial Aid is the source of various financing resources which help students finance their education. As a motivated and unified team, we work to empower students at the University by guiding them through the financial aid process.

Culture & Environment

First and foremost, the Office of Financial Aid is a team. We believe in hard work, motivated effort, and honest feedback while providing exceptional customer service to the students and parents we serve. We foster a work environment where everyone is treated with kindness and respect. Team members are expected to have exceptional self-motivation and time-management skills, with the ability to work autonomously to meet goals and deadlines. Most importantly, team members excel at building and fostering relationships with students and parents.

To Apply

Interested candidates should submit a cover letter, resume, and contact information for three professional references to Human Resources at Review of applications will begin immediately. The position will remain open for applications until filled.