Student Success Coordinator

The Office of Student Success is seeking a motivated Student Success Coordinator to help guide and support students in their efforts to succeed and persist at Southern Virginia University. Primary duties for this position include building and managing relationships with current students using effective coaching, motivation, and persuasion techniques and customer relationship management software.

Employment Status: Full-time, $30,000-36,000 entry annual salary (based on incoming experience)

Education: Bachelor’s degree required; master’s degree is a plus

Experience: 2-3 years of work experience academics, customer service, sales, or related field

  • Qualifications:
  • Aptitude for relationship building
  • Strong problem-solving abilities
  • Ability to meet strict goals and deadlines
  • Exceptionally organized and detail-oriented
  • High levels of empathy and social intelligence
  • Strong verbal and written communication skills
  • Superb judgement and decision-making ability
  • Record of work ethic and motivated self-direction
  • Work effectively with a variety of personalities and perspectives
  • Preferred Abilities:
  • Background in academics, customer service, or sales
  • Experience with customer relationship management (CRM) software
  • Responsibilities:
  • Build and nurture relationships with current students and professors
  • Help connect students with a variety of campus resources and support services
  • Communicate frequently with students via multiple channels (email, phone, text)
  • Develop robust knowledge of the University’s messaging and various offerings, processes
  • Guide students through various processes (Registration, Withdrawal, Leave of Absence, etc.)
  • Evaluate admissions applications and make acceptance decisions on behalf of the University
  • Educate students on college finances, financial aid awards and options, and other obligations
  • Inform accepted students of institutional financial awards and additional financial resources
  • Observe, record, and share with supervisor retention-risk patterns and student pain points
  • Maintain accurate contract and recruitment records using departmental CRM software
  • Manage a list of students identified as at-risk of not persisting at the University
  • Schedule and conduct regular success meetings with students
  • Travel seasonally for college fairs and other recruitment events
  • Represent the University and its mission to Gather. Lift. Launch.
  • Perform other duties as assigned by the Director of Student Success
About Southern Virginia University

Southern Virginia University is a private, four-year, residential college aligned with The Church of Jesus Christ of Latter-day Saints and its principles and values. Our mission is to gather faithful Latter- day Saints and like-minded students, lift them in intellect, character, and spirituality, and launch them into successful lives and careers.

About the Office of Student Success

Led by the Director of Student Success, the Office of Student Success is an engine helping to drive one of the fastest-growing schools anywhere. As a motivated and unified team, we work to ensure that every student gets the most out of their college experience and continues to progress toward timely graduation.

Culture & Environment

First and foremost, the Office of Student Success is a team. We believe in hard work, optimism, and honest feedback while providing exceptional customer service to the students who we serve. We foster a collaborative work environment where everyone is treated with kindness and respect. Members of Student Success are expected to have exceptional self-motivation and time-management skills with the ability to work autonomously to meet strict goals and deadlines. Most importantly, members of Student Success excel at building and fostering relationships with students.

Applications

Interested candidates should submit a cover letter, resume, and three professional references to Human Resources at hr@svu.edu. Application reviews will begin immediately.

Southern Virginia University is an equal opportunity employer. This document provides information regarding the essential functions of the designated job, and the general nature and level of work associated therewith. It should not be interpreted as describing all duties related to this position, nor used to limit the nature and extent of assignments given to an employee.