Courtesy of the Office of Information Technology
As an Apple Distinguished School, Southern Virginia University aims to inspire collaboration, creativity, and critical thinking by equipping you with the tools you need for academic and career success. This is why we provide every student with an iPad Air, Smart Keyboard, and Apple Pencil—otherwise known as your Apple Bundle.
Please note, these devices are owned by the University and made available for your academic or personal use, and thereby must not be traded, defaced, or sold. Once you complete your degree and graduate from Southern Virginia University, you will then become the sole owner of your devices. In the case that you need to return your Apple Bundle to the University, please be sure to return every item you received at iPad Deployment, including the charging cable and block.
The Office of IT services every University-issued iPad Air through our remote management system. To set up your new iPad Air:
Turn on your device.
Select your language and region.
Select “SVU_Students” as your WiFi network.
Log into the network using your student email address and Single-Sign-On (SSO) password. If you haven’t set up your account password or have trouble logging in, visit our solutions page.
After connecting to Wi-Fi you will be presented with a few options to set up your iPad. Select “Don’t transfer Apps and Data.”
You will be taken to a “Remote Management” screen. Through remote management, IT services will automatically set up the standard apps you need as a student and your iPad will be recognized by our database. Select “Next.”
Log into your student account using your student email address and SSO.
Your student account grants you access to tools including the Microsoft Suite (Word, Excel, PowerPoint, OneNote, OneDrive), the Google Suite (Gmail, Google Drive, etc.), Canvas, and Zoom.
Once you have logged in to your student account, you will create or log into your existing Apple account. This does not need to be the same login as your school account.
In addition to the standard apps downloaded on your iPad Air, you may download any apps available in the App Store. Please note, the University does not cover the costs of any applications you install on your device, including any apps required for a course.
Please use caution when downloading anything onto a University-owned device. Always ensure that whatever you download comes from a reputable source and is inline with the University’s Standards of Conduct.
Not everyone is familiar with Apple devices, so here are a few tips to get you started:
You will be responsible for any damages to your Apple devices, so it is in your best interest to handle them with care. Here are some recommendations to help keep your devices in the best shape:
Please note that Apple technology returned with the following damages will result in fees.
Hours: Mon–Fri 9 a.m.–12 p.m., 1 p.m.–5 p.m.
Location: Main Hall B3
The Office of IT is located in the left wing of the basement level of Main Hall.
While our doors are open for in-person assistance, we can guarantee faster service if you place a request—known as submitting an IT Ticket—and set up an appointment with us. To submit a ticket, please visit our support portal (which can also be found on mysvu) and sign in with your University email and password.
Our support portal also includes many solution articles that answer commonly asked questions like how to sign in to the Wi-Fi or how to reset your passwords. If you are unable to log in to the portal, please email firstname.lastname@example.org or call (540) 261-8406.
Please let our friendly team know whenever we can be of service!