Student Success Coach

The Office of Student Success is seeking a motivated Student Success Coach to help guide and support students in their efforts to succeed and persist at Southern Virginia University. Primary duties for this position include building and managing relationships with current students using effective coaching, motivation, and persuasion techniques and customer relationship management software.

Employment Status: Full-time
Entry Salary Range: $30,000–$36,000 (based on experience)
Education: Bachelor’s degree required; master’s degree is a plus
Experience: 2-3 years of work experience in academics, customer service, or related field

Qualifications

  • Aptitude for relationship building
  • Strong problem-solving abilities
  • Ability to meet strict goals and deadlines
  • Exceptionally organized and detail-oriented
  • High levels of empathy and social intelligence
  • Strong verbal and written communication skills
  • Superb judgment and decision-making ability
  • Record of work ethic and motivated self-direction
  • Work effectively with a variety of personalities and perspectives

Preferred Abilities

  • Background in academics, customer service, or sales
  • Experience with customer relationship management (CRM) software

Responsibilities

  • Build and nurture relationships with current students and professors
  • Help connect students with a variety of campus resources and support services
  • Communicate frequently with students via multiple channels (email, phone, text)
  • Develop robust knowledge of the University’s messaging and various offerings, processes
  • Guide students through multiple processes (Registration, Withdrawal, Leave of Absence, etc.)
  • Educate students on college finances, financial aid awards and options, and other obligations
  • Observe, record, and share with supervisor retention-risk patterns and student pain points
  • Maintain accurate contract and retention records using departmental CRM software
  • Manage a list of students identified as at-risk for not persisting at the University
  • Schedule and conduct regular success meetings with at-risk students
  • Travel Seasonly for additional training and retention events.
  • Represent the University and its Missions to Gather. Lift. Launch.
  • Perform other duties as assigned by the Director of Student Success

About Southern Virginia University

Southern Virginia University is a private, four-year, residential college aligned with The Church of Jesus Christ of Latter-day Saints and its principles and values. Our mission is to gather faithful Latter- day Saints and like-minded students, lift them in intellect, character, and spirituality, and launch them into successful lives and careers.

About the Office of Student Success

Led by the Director of Student Success, the Office of Student Success is an engine helping to drive one of the fastest-growing schools anywhere. As a motivated and unified team, we work to ensure that every student gets the most out of their college experience and continues to progress toward timely graduation.

Culture & Environment

First and foremost, the Office of Student Success is a team. We believe in hard work, optimism, and honest feedback while providing exceptional customer service to the students who we serve. We foster a collaborative work environment where everyone is treated with kindness and respect. Members of Student Success are expected to have exceptional self-motivation and time-management skills with the ability to work autonomously to meet strict goals and deadlines. Most importantly, members of Student Success excel at building and fostering relationships with students.

Applications

Interested candidates should submit a cover letter, resume, and three professional references to Human Resources at hr@svu.edu. Application reviews will begin immediately.

Southern Virginia University is an equal opportunity employer. This document provides information regarding the essential functions of the designated job, and the general nature and level of work associated therewith. It should not be interpreted as describing all duties related to this position, nor used to limit the nature and extent of assignments given to an employee.