University Resources & Support for Online Learning (April 1, 2020, 5:00 p.m.)

University Resources & Support for Online Learning


April 1, 2020, 5:00 p.m.

Dear Southern Virginia University Students,

Please see the below list of resources to access while learning online:

IT Support | Anytime | svu.freshservice.com

For IT support, please submit a help ticket at svu.freshservice.com. Our IT team will reply to your ticket ASAP with instructions and next steps for resolving any issues.

Library | Open Monday-Friday, 10 am-8 pm EDT | librarian@svu.edu

Librarians are available to assist you synchronously via email or Zoom meetings during their open hours. Additional library resources can also be accessed asynchronously via the Library Course on Canvas where you can access databases, resource guides, and inter-library loans, and find information about online newspapers, fact-checking, fake news, and downloading eBooks.

Tutoring | See course details on Canvas

Excellent tutors are available to offer help and support via Zoom or Google Hangouts. Tutor availability should be listed on each course in Canvas. For additional questions, please coordinate with your individual professors, or contact Stephanie Hardy at stephanie.hardy@svu.edu or Brigham Rogers at brigham.rogers@svu.edu.

Writing Center | Open Monday-Friday, 11 am-9 pm EDT | paper.help@svu.edu

For assistance with writing, please email your assignment draft as an attachment (using PDF, Word, Pages, Google Doc) and the Writing Center’s next available tutor will respond within 24 hours (Monday through Friday). If you would like a live consultation with a tutor in addition to the corrections and suggestions they will send automatically, please indicate your request in your email’s subject line (e.g. Consultation Request).

Wellness Center | Open Monday-Friday, 8 am-5 pm EDT | counseling@svu.edu

The Student Wellness Center and Academic Accessibility offices are available to support students via online counseling, case management, and accessibility services. To schedule an appointment, please email counseling@svu.edu.

Registrar’s Office | Open Monday-Friday, 9 am-5 pm EDT | registrar@svu.edu

Members of the Registrar’s Office are available to help with registration questions and support during the above hours. Students may email registrar@svu.edu, send a text to 540-300-7961, or leave a voicemail at 540-261-8408 which will be returned ASAP.

Student Success | Open Monday-Friday, 9 am-5 pm EDT | success@svu.edu

Our Student Success team is available to connect you with any of the resources listed above, as well as to help with any general questions or concerns. To connect or schedule a Zoom meeting, please email success@svu.edu.

Athletics

Coaches will continue to assist and support student-athletes however possible.

  • For help with registration and eligibility questions, email nicole.gwynn@svu.edu
  • Student-athletes with injuries should work directly with their respective athletic trainer
  • Strength and conditioning coaches are preparing videos with creative workout ideas —more information to follow

We’re all here to help and support you during this time. We’ll get through together.

Office of the President