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Our mission is to provide efficient, effective service for our students, faculty and staff. If the solution to your issue is not listed below, contact us and we’ll do our best to respond as soon as possible.Submit an IT Help Ticket
As soon as there is a suspected problem with a computer that cannot be solved alone, place a service ticket as soon as possible. A service ticket can be placed either online or at the ticket counter in the IT office during business hours.
Tickets are most useful whenever you want help with a problem that takes longer than a few minutes inspection at the reception desk, or to ask the IT department for help with simple questions not listed here. Even if you bring the problem in directly, we may ask you to submit a ticket if we are unable to solve it while you are there.
The Help Ticket System allows the IT staff to keep track of all the issues coming into the department, and allows you to view the progress being made on your issues. When we are done fixing your computer, we will reply to your ticket and let you know when you can pick up your computer.When submitting a ticket, please be as informative as possible, so that we can better help you.
If none of these options work, please bring your computer down to the IT department and we will take a look at it.
The Honor Code forbids illegally downloading files, music, and videos. Using any torrenting (e.g. uTorrent, Azerous Vuze, etc.) or file sharing (e.g. Limewire, Frostwire, Shareaza, etc.) or any programs designed for like purposes is against the Code of Honor.
If we discover one or more of these programs installed while working on your computer, we will stop repairing it until we receive your permission to remove the installed programs and any/all copyrighted music/movies. We also cannot work on computers with proxy servers or pornographic material on them.
If you have any doubts about the validity of a program on your computer, you can check the Code of Honor.
All simple repairs are free of charge.
If it will take a significant amount of time to fix your computer we do charge a modest price. However, if we get to that point, we will give you an estimate for the work and wait for your approval before proceeding.
We do sell network cables of varying lengths in the IT Department. Updated information on prices and stock can be found here.
We do not currently loan out any hardware.
It depends on what problems your computer is having. There are some problems that we can fix within minutes. However, there are some problems where we will need to keep the computer until it gets fixed. Don’t worry though; if we keep the computer you will be updated as it is being worked on through the IT Help Ticket Service.
Yes, we work on multiple operating systems. We provide support for:
In the basement of Main Hall, past student health services and just down the stairs from the Registrar’s Office.
Yes. Using the remote printing feature in MySVU, students can wirelessly print from their laptops to a variety of printers on campus. There are both color and black & white printing locations.
Please visit us in the IT department and we will be glad to assist you.